Privacy Policy
How we handle and protect your personal data
Last updated: July 2026
This Privacy Policy explains how Polished Living ("we", "us", "our") collects, uses and protects your personal data when you use our website or contact us for cleaning services. We are the "data controller" of your personal data for the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Polished Living is a professional cleaning business based in Filey, North Yorkshire. You can contact us by phone on 01723 512952 or by email at polishedlivingcleaning@gmail.com.
What personal data we collect
When you submit an enquiry through our contact form, we collect:
- Your name
- Your email address
- Your phone number (if provided)
- The service you are interested in, your property location and property size
- Any details you include in your message
- Your IP address and the date/time of your enquiry (recorded for security)
If you accept analytics cookies, we also collect anonymous information about how you use our website. See our Cookie Policy for details.
How and why we use your data
| Purpose | Legal basis |
|---|---|
| To respond to your enquiry and provide a quote for cleaning services | Taking steps at your request before entering into a contract |
| To arrange and provide cleaning services you request | Performance of a contract |
| To keep a record of enquiries and protect against spam/abuse | Our legitimate interests in running our business securely |
| To measure and improve our website (analytics) | Your consent |
How we store your data
Enquiries submitted through our website are stored in a secure database and sent to us by email so we can respond. We take reasonable technical and organisational measures to keep your data safe and limit access to it.
How long we keep it
We keep enquiry data only for as long as necessary to deal with your enquiry and to keep reasonable business records. Where we do not go on to provide services, we will delete or anonymise enquiry data that is no longer needed.
Who we share it with
We do not sell your personal data. We use trusted third parties to operate our website and communications, including our website/email hosting provider and Google Analytics (for website usage statistics). These providers only process your data on our instructions. We may disclose data if required by law.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to erase your data ("right to be forgotten")
- Restrict or object to our processing of your data
- Data portability
- Withdraw consent (for analytics) at any time using the "Cookie preferences" link at the bottom of any page
To exercise any of these rights, please contact us using the details above.
Complaints
If you have concerns about how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.